Getting health care can feel complicated and confusing. Here we’ve tried to gather as much information as possible to answer all the questions most commonly asked by students at UA.
- When is Planned Parenthood open?
- What services can I receive?
- How much will it cost?
- Do they bill my insurance/will my parents see?
- What can I expect and how long will it take?
- How early should I arrive/how long will I stay there?
- Can I bring a friend?
- Where do I check-in?
- What forms will I fill out?
- Is there anything else I should know?
- How do I get what I want/need?
Health Center Hours
Mon 9:00 a.m. – 5:00 p.m.
Tues 10:00 a.m. – 6:00 p.m.
Wed 9:00 a.m. – 5:00 p.m.
Thurs 9:00 a.m. – 5:00 p.m.
Fri 9:00 a.m. – 5:00 p.m.
Please note that we’ll be closed on these holidays: New Year’s Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
If you need emergency contraception (AKA the morning after pill), you can walk in anytime we’re open. You can also walk in for Pregnancy Testing and Birth Control Refills
What services can I receive?
- Abortion Referral
- Birth Control
- General Health Care
- HIV Testing
- Men’s Health Care
- Morning-After Pill (Emergency Contraception)
- Pregnancy Testing & Services
- STD Testing, Treatment & Vaccines
- Women’s Health Care
How much will it cost?
Costs of services can range.
- A standard STI screening for a new patient could be anywhere from $18-$210 ($180 if they’ve been a patient here before).
- We’ll screen automatically for those most common in people 15 – 25; gonorrhea, chlamydia and HIV. Depending on the risk level of the sexual situation & sexual history, others may also be included, but that’s a case by case basis.
- PCP – primary care physician visits, only offered in some Phoenix clinics, not offered in Tucson.
- Birth control counseling – anywhere from $70-$80 ($70 if they are an established patient)
- Pregnancy options counseling – $80, without insurance – must have appointment. Patient will have an ultrasound to establish age of gestation, (how pregnant someone is), and then can do options counseling WITHOUT judgement.
- Well woman visits
- Exam only – anywhere from $155- $165 ($155 if they are an established patient)
- Pap smear – anywhere from $135-$155 ($135 if they are an established patient)
Do they bill my insurance/will my parents see?
While minors and dependents do have rights regarding privacy when it comes to healthcare, insurance companies still send out an Explanation of Benefits (EOB), to the address on file for the primary insured, that usually means your parents. EOBs are the documents your insurance company sends out that show the basic information about anything your plan helped cover during that statement period, from prescription costs to hospital payments. The EOB can help you manage your insurance policy and prevent fraud. However, they can be an unexpected and unwelcome part of sexual and reproductive healthcare.
Call your insurance agency and ask them to send your EOBs directly to you, not your parents.
A few introductory talking points:
- “Hi, I am __ years old and still on my parents’ insurance plan. I’d like to have my EOBs sent only to me.”
- “Can I change my address on the plan so that my EOBs go there instead of to my parents’ house?”
- “Please change who can access my information. I would like to have all of my information private unless I ask for it to be released.”
Make sure to cover these key points too:
- Where the EOBs are sent
- Whether there is online access to the insurance account
- Whether names or locations of providers are included in the EOB [This is especially important if you get your birth control from places like Planned Parenthood, which is primarily for sexual health services, or if your parents know the names of doctors in town]
- Whether your parents can request information about your healthcare without your permission
And confirm that you’re totally safe with these questions:
- “Is there any way my parents can see details about what services I’m receiving?”
- “Can my parents see any information about me on the insurance website?”
- “Can my parents see where I received treatment?”
What can I expect?
This will be like any other medical appointment, you will check in at the front desk, fill out paperwork, wait in the waiting room until your name is called. When you are taken back, your vitals will be taken and you’ll be asked about the reason for your appointment. You’ll also probably be asked about your eating & sleeping habits, your mental health, as well as any tobacco, alcohol and drug use. Depending on the reason for your appointment and your health history, you may be asked to give a urine sample, have a Pap smear or a pelvic exam which may involve feeling your ovaries or uterus to check for irregularities, a testicular exam, a breast exam, get blood drawn or just have a conversation with the clinician. Then you will check out and provide payment, if needed.
How early should I arrive/how long will I stay there?
Arrive 15 minutes before your scheduled appointment, prepared with your photo
ID and a copy of your insurance card, if using one.
How long the appointment takes depends on several factors:
- whether the people scheduled before you arrived on time for their
- appointments, whether there are unexpected extra services that the clinician deems necessary for yourself or for those patients scheduled before you, and finally, whether or not you are a
- first time or returning patient. On average, people spend about an hour to an hour and a half at the clinic.
Can I bring a friend?
While you are more than welcome to bring a friend or trusted adult, and they are certainly able to wait for you in the waiting room, they will not be allowed in the exam room with you during your appointment. This is to maintain other patient’s confidentiality and protect your privacy. If you are bringing a trusted adult or a parent, per your request, they can be a part of the conversation with the clinician at the end of the visit.
Where do I check-in?
At the front desk, with our receptionist.
What forms will I fill out?
A standard patient information form (name, demographics, insurance info – if using)
Is there anything else I should know?
- You have rights! If you are a minor, you still have the right to access sexual and reproductive healthcare without your parents knowledge or permission. That means that you do not need their consent to get on birth control, have an STI test, get treatment for an STI, have a pregnancy test, get emergency contraception or to place your child up for adoption.* You also do not have to be 18 to buy condoms, pregnancy tests, or emergency contraception at your local store or pharmacy. No one should ask to see your ID when you are buying these things, nor should they be able to deny your purchase if they do not see your ID. An Overview of Minors’ Consent Law by state.
- It is also good to know that you, as the patient, can decide who you would like to be notified of lab results. So if you are OK with your parents/guardians knowing, say so. If you *do not* want your parents/guardians to have access to your results and records, say that, too.
- It is strongly recommended that you prepare for your visit, if possible.
- If you are coming to start a birth control method, or want to change your current method, there are some great sites & quizzes to help you identify which would work best for you.
- If you are concerned about a possible STI infection, be prepared with a list of dates of when you might have been exposed, know when your last STI test was, and a list of symptoms.
- For a pregnancy test or emergency contraception, know the first day of your last menstrual cycle and the date(s) for when the possibility of pregnancy occurred.
- There are some great apps for tracking your menstrual cycle:
- If you are visiting for a preventative visit such as a well woman exam or a routine STI testing, know when your last STI test was, and when your last well woman exam was. Approximate dates are fine. If you have been feeling off, write down a list of those concerns and discuss them with the clinician.
- A great article covering well woman exams: bedsider.org/features/335-well-woman-visits-6-things-you-should-know
What are some questions I should ask?
- Questions for an illness or symptom:
- Can you draw me a picture or show me what’s wrong? Sometimes medical terms can be confusing, so don’t be afraid to ask questions.
- What causes this type of problem?
- Is this serious?
- Will there be any long-term effects of this problem?
- Can I give this illness to someone else, and if so, how and for how long? When can I return to school?
- Are there any activities or foods I should avoid until I’m better?
- How can I prevent this from happening again?
- Questions for medications:
- What does this medicine do?
- What will happen if I don’t take it?
- What are the side effects?
- How long should I take it? Should I stop the medicine if I feel back to normal?
- What if I accidentally miss a dose?
- If I don’t notice any improvement, how long should I wait before calling you?
- Questions for tests and treatments:
- Why is this test needed?
- What will happen if I don’t get the test?
- Are there any risks involved?
- Are there any side effects?
- How should I prepare for the test or treatment?*
You can also ask your clinician for help in how to talk to your partner about having safer sex, how to tell people that you have an STI, how to tell them they need to get tested, or even how to better communicate your boundaries to potential partners.
How do I get what I want/need?
- Advocate for yourself. You can even prepare for your conversation with the clinician by practicing with a friend before your appointment!
- It’s normal to feel embarrassed. Just don’t let it get in the way of being honest.
- Make a list of concerns you’d like to discuss with your clinician, be prepared. If you feel like you won’t be able to say all of your problems or questions out loud, write them down to hand to the clinician.
- Familiarize yourself with your body’s “normal,” what you feel like before, during, and just after your period and what your breasts and vagina look and feel like when you are healthy. That way, you’re more likely to notice something out of the ordinary. If you are sexually active in any way, it’s important to watch for symptoms of sexually transmitted diseases.
- Above all, be honest about your concerns, behaviors and risks. That means being specific about what types of sex you’re having and honest about how often you are having safe sex. We want to offer you the best care possible, but we need to know about your safety & nutrition, as well as your tobacco, alcohol, and drug use in order to do that. We’re interested in keeping you healthy, not in judging you. We’ve seen and heard it all before.