CAPS – Counseling and Psych Services

  1. When is CAPS open?
  2. What services can I receive?
  3. How much will it cost?
  4. Do they bill my insurance/will my parents see?
  5. How do I make an appointment?
  6. What do I need to bring?
  7. What can I expect and how long will it take?
  8. How early should I arrive/how long will I stay there?
  9. Can I bring a friend?
  10. Where do I check-in?
  11. What forms will I fill out?
  12. Is there anything else I should know?
  13. How do I get what I want/need?


Mon, Tues, Thurs, Fri:
8am – 4:30pm
9am – 4:30pm
Closed on University Holidays

Campus Health Phone:
(520) 621-6490

After Hours:
(520) 570-7898

Highland Commons
1224 E. Lowell St.
Tucson, AZ 85721
NW corner of Highland & 6th St.

What services can I receive?

Individual counseling (brief–4-8 counseling sessions, scheduled approximately every 2-3 weeks); group therapy (separate from individual; can only do one or the other); and psychiatry (medication) services. We also provide clinical care coordination services that offer resources off-campus (currently, there is no cost for this service but may be established for the Fall 2018 semester).

How much will it cost?

Individual counseling is $35 for first visit and $25 for follow up visits. Group therapy is usually $5/session (weekly). Psychiatry visits include $100 for first visit and $50 for follow up med checks (fees will increase for the Fall 2018 semester–please inquire this summer about the amount).
If the student has health insurance, copay and payments will vary depending on their insurance.

Do they bill my insurance/what will my parents see?

Insurance is only billed if the students wants the insurance to be billed. If the student is on the parent’s insurance, the parent will see the insurance claim if insurance is billed. Otherwise, the student can self-pay and let the secretary know in advance that they do not want the insurance to be billed. If the student does not want the parents to see the Campus Health Service item on the Bursar’s account, it is recommended that the student pay at time of service. Billing is set up to automatically bill the student’s Bursars account.

How do I make an appointment/what do I need to bring?

If the student does not have established services at CAPS within the last 6 months, the student will go through Triage (brief intake) which costs $10.Triage appointments are not scheduled in advance; a student simply walks into CAPS anytime between 9am-4pm, Monday through Friday, for Triage. Bring CatCard and any pertinent information/contact information of previous prescribing providers if applicable and wanting to establish medication services with a psychiatry provider at CAPS.

What can I expect and how long will it take?

Arrive 10 minutes early before already established scheduled appointment.
Established counseling appointments are 45 minutes long.
Triage sessions are generally 20-30 minutes long.
Initial psychiatry appointment/evaluation is 50 minutes long and follow ups are 30 minutes long.
Group sessions are usually 1 1/2 hours long.
During Triage session, the student will answer some brief questions about presenting concerns and mood; these forms are online through the patient portal system accessed through a smart phone or tablet.

Can I bring a friend?

It’s possible to bring a friend to the Triage session (walk-in only, no advance appointment set). It is not recommended to bring a friend to counseling sessions or to psychiatry appointments.

Where do I check in?

Counseling & Psych Services at Campus Health in the Highland Commons Building. CAPS is located on the 3rd floor of Campus Health on the southeast corner of the building.

What forms will I fill out?

Most of the forms are online accessed through the student’s smart phone or there is paper format. Intake forms include personal information sheet, informed consent form (includes fees of services), and a mood screening (for depression, anxiety, substance use and wellbeing). Filling out the information can take as little as 10 minutes and as long as 20 minutes, depending on amount of forms and how long it takes for a student to answer the questions.

Is there anything additional I should know?

Triage is walk-in only. This is the first step to take to establish services at CAPS. Triage hours are Monday-Friday, 9-4. It can sometimes take up to an hour to be seen and other times can take 10-15 minutes to be seen by a Triage counselor.

What are some questions I should ask/how do i get what I want and need?

Questions can be asked during the Triage session. Any question about needed services (how to access them, what are they, what other resources are available both on campus and off campus) can be answered during the Triage session. Generally, students get what they need/want by coming through Triage.

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