Quality Assurance Specialist

Scope of Work

The Quality Assurance Specialist has responsibility for monitoring and assisting in the evaluation of the overall quality of services provided within the Care Services Department, under the supervision of the Care Services Quality Management Coordinator. Responsibilities include program evaluation of eligibility recertification for clients. The Quality Assurance Specialist is a full-time, non-exempt position

Functional Responsibilities

  • Performs program evaluation of eligibility certification/recertification for clients to access Ryan White Part B services. Responsibilities include, but are not limited to, mail, phone and face-to-face contact with clients assigned Case Managers in obtaining information for compliance with Part B program eligibility requirements.
  • Assists in obtaining documentation about clients’ access to care.
  • Reviews Care Services contractual program performance measures and quality assurance requirements to ensure compliance in program implementation.
  • Performs electronic and paper chart reviews to monitor compliance with contractual performance measures and quality assurance measures.
  • Provides monthly reports from the database system to the Care Services Quality Management Coordinator regarding program compliance and performance measures.
  • Assists in preparation of monthly, quarterly, and annual contract reports to granting entities with primary focus on data extraction and compilation.
  • Responsible for monthly and annual client-level data uploads and data reporting for the Ryan White Part B Program.
  • Assists in development, coordination, and implementation of program satisfaction surveys. Responsibilities include coordination of mail merges, mailings, survey response tracking and analysis.
  • Serves as member of Care Services team.
  • Attends department and agency staff meetings.
  • Performs other duties as assigned.

Minimum Qualifications

  • Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF).
  • Bachelor’s degree or two years minimum administrative work in a social services or quality assurance environment.
  • Competence with Microsoft Office applications and database systems.

Preferred Qualifications

  • Ability to create reports from database systems.
  • Strong organizational skills, capable of problem solving and working independently.
  • Knowledge of Program Evaluation methodologies.
  • Knowledge of HIV/AIDS issues.
  • Effective oral and written communication skills.
  • Bilingual (English/Spanish).

Compensation

Non-Exempt: $18.30 – $22.42/hr DOE

Benefits

Eleven (11) paid holidays, two (2) half day paid holidays, one (1) paid floating holiday, twenty (20) days of paid vacation per year to start, in addition to 40 hours of sick leave. Health, dental, vision, and life insurance; 401(k) with matching, long-term and short-term disability insurance. Additional optional plans include Life Insurance, Pet Services Discount Plan, Equitable plans (Accident Insurance, Critical Illness Insurance and Hospital Confinement Insurance). Access to SAAF Health Clinic on-site for primary care needs.

To Apply

Submit a letter of interest and resume with dates of employment to:
Yvette Bass, Recruiting and Retention
Southern Arizona AIDS Foundation
375 S. Euclid Ave.
Tucson, AZ, 85719
or email hr@saaf.org, or fill out the form below.

Affirmative Action

The Southern Arizona AIDS Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability.

People who have used drugs, have performed sex work, people of color, women, members of the LGBTQ+ communities, those who have experienced housing insecurity, people who have received harm reduction services, and people living with HIV/AIDS and/or hepatitis C are strongly encouraged to apply.

Physical Requirements

This job is a Light Work job, as defined by the Social Security Administration, CFR. CFR § 404.1567.

Physical exertion requirements: (b) Light work. Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that he or she can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

Disclaimer

This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by the immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.

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