Care Services Manager

Scope of Work

The Care Services Manager, in coordination with the Associate Director of Care Services, provides day-to-day oversight and supervision of the Case Management team, Linkage Liaisons, SEAZ Case Management team and Case Management Coordinators for SAAF’s Care Services Department. This position reports to the Associate Director of Care Services. The Care Services Manager is a full-time, exempt position that requires a flexible schedule that may include some evenings, weekends, and holidays. Duties include but are not limited to:

Functional Responsibilities

  • Responsible for hiring, training, and supervising the Case Management, the Southeastern AZ Case Management team, Linkage Liaisons and Case Management Coordinators, in coordination with the Associate Director of Care Services.
  • Responsible for day-to-day program implementation and coordination of case management services.
  • Works with the Case Management Teams and Linkage Liaisons to address and coordinate day-to-day client issues for clients not in service or at risk of leaving service. Works with the Associate Director of Care Services to address client crises and/or high-level clinical issues.
  • Works with the housing placement team to manage client participation in housing programs. Coordinates with the Associate Director of Care Services to develop training policies and procedures for the Case Management team. Assures availability of internal and external training opportunities.
  • Attends and participates in appropriate meetings with current and potential collaborating agencies and funding sources as required.
  • In collaboration with the Associate Director of Care Services identifies and addresses case management needs within the client database system.
  • In coordination with the Quality Management Coordinator, conducts reviews of client assessments, self-sufficiency matrix, acuity scale, action plans, and discharge summaries. Provides oversight to maintenance and disposition of client records.
  • Coordinates regular collaborative client staffing in-house and with community service providers.
  • Participates in the Pima County HIV/AIDS Consortium, El Rio Consumer Advisory Group, and other local planning and/or coordination meetings as appropriate.
  • Coordinates with the Prevention Services team to facilitate client referrals to Prevention for Positives programming and other prevention services for clients.
  • Serves as a member of the managers’ team to provide direction for department and agency services.
  • Provides direct services to clients and their families as needed.

Minimum Qualifications

  • A minimum of four (4) years of experience in social service settings, case management, or related field.
  • Minimum three (3) years of Management experience, managing a team of five (5) or more with paid staff and/or volunteers.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills; sensitivity to cultural and personal diversity.
  • Team-oriented/collaborative management style.
  • Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF if not current).
  • Access to a reliable vehicle, a valid Arizona driver’s license, insurance, and a driving record that will be supported by SAAF’s liability insurance provider.

Preferred Qualifications

  • Good knowledge of HIV/AIDS issues.
  • Experience working with homeless, substance abuse, and mental health issues.
  • Experience working with Tucson social service community.
  • Strong organizational skills.
  • Capable of problem-solving and working independently.
  • Competency in Microsoft Office applications and knowledge of database systems.
  • Bilingual (English/Spanish).


Salary ranges from $43,113 to $52,815, DOE. 


Health, dental, vision, and life insurance; 401(k) with matching, long-term, and short-term disability insurance. Eleven (11) paid holidays, two (2) half-day paid holidays, one (1) paid floating holiday per year, and 4 weeks of PTO per year to start in addition to 40 hours of sick leave. Access to SAAF’s on-site clinic, SAAF Health, for primary care needs.

To Apply

Submit a letter of interest and resume with dates of employment to:
Yvette Bass, Recruiting & Retention
Southern Arizona AIDS Foundation
375 S Euclid Ave.
Tucson, AZ 85719
or email or fill out the form below.

Affirmative Action

The Southern Arizona AIDS Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability.

People who have used drugs, have performed sex work, people of color, women, members of the LGBTQ+ communities, those who have experienced housing insecurity, people who have received harm reduction services, and people living with HIV/AIDS and/or hepatitis C are strongly encouraged to apply.

Physical Requirements

This job is a sedentary job, as defined by the Social Security Administration, CFR. CFR § 404.1567. Physical exertion requirements:
(a) Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.


This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by the immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.

Apply to Work at SAAF

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Accepted file types: pdf, docx, Max. file size: 256 MB.