Bilingual Linkage Liaison

Scope of Work

The Bilingual Linkage Liaison provides linkage to medical care, supportive, and prevention services, to a broad spectrum of persons living with HIV/AIDS and their families. They also conduct reengagement activities with clients who have fallen out of care.  The Linkage Liaison assists clients and their households during the initial period after being diagnosed with HIV or after engaging in HIV services until the client is effectively linked to medical care and ongoing case management. The Linkage Liaison works in conjunction with Case Management and medical providers to retain clients in care. The Linkage Liaison position reports to the Care Services Manager and is a full-time, non-exempt position that may require some evening, weekend, or holiday hours. Duties include but are not limited to:

Functional Responsibilities

  • Provide linkage to care and to support persons living with HIV/AIDS who are newly diagnosed with HIV, returning to care after a period of absence from treatment, or persons who are new to services at SAAF or Pima County.
  • Initial assessment of service needs.
  • Complete the Vulnerability Index- Service Prioritization Decision Assistance Tool (VI-SPDAT)
  • Development of a comprehensive, individualized service plan.
  • Coordination of services required to implement the plan.
  • Client monitoring to assess the efficacy of the plan.
  • Client-specific advocacy and/or review of utilization of services.
  • Conduct re-engagement activities with clients who have been closed and have fallen out of care with SAAF and/or medical services.
  • Conduct brief intervention services and curriculum delivery for clients who are ambivalent about connecting to medical care and treatment services.
  • Conduct regular visits to clients in the field and conduct home visits regularly to effectively link clients to care.
  • Provide support to newly diagnosed clients and connect them to community support systems.
  • Accompany clients to key medical and behavioral health care appointments to ensure clients can access care.
  • Transport clients in a SAAF-provided vehicle if required to link clients to care and housing.
  • Coordinate services with client’s assigned Case Manager as needed until the client is stabilized and can be transferred out of linkage services to receive ongoing case management only.
  • Attend and participate in treatment team meetings with medical providers and network with other agency and community service providers to secure appropriate, quality services for agency clients.
  • Maintain timely and accurate documentation of all client contact.
  • Serve as a member of the Care Services Department, working in close coordination with the care services, housing, and prevention teams.
  • Attend agency staff meetings.
  • Comply with SAAF employment and quality assurance policies and procedures.

Minimum Qualifications

  • Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF).
  • Bachelor’s degree in social services, education, health, or related field; or one year of work experience with direct client/participant or volunteer experience in a human service setting.
  • Knowledge of evidence-based practices including Housing First and harm reduction.
  • Bilingual (English/Spanish).
  • Access to a reliable vehicle, a valid Arizona driver’s license, insurance, and a driving record that will be supported by SAAF’s liability insurance provider.

Preferred Qualifications

  • Knowledge of HIV/AIDS issues.
  • Two years case management experience working with people with substance abuse and/or mental health issues.
  • Knowledge of supportive housing programs and issues related to homelessness.
  • Experience working with Tucson human service providers.
  • Effective oral and written communication skills.
  • Proficiency with database systems.
  • Strong organizational skills.
  • Capable of problem-solving and working independently.
  • Excellent interpersonal skills, and sensitivity to cultural and personal diversity.
  • Proficiency with Microsoft Office.


Starting range $18.30 – $23.42/hour. 


Health, dental, vision, and life insurance; 401(k) with matching, long-term and short-term disability insurance. Eleven (11) paid holidays, two (2) half day paid holidays, one (1) paid floating holiday per year, 4 weeks of PTO per year to start in addition to 40 hours of sick leave. Access to SAAF’s on-site clinic, SAAF Health, for primary care needs.

To Apply

Submit a letter of interest and resume with dates of employment to:
Yvette Bass, Recruiting & Retention
Southern Arizona AIDS Foundation
375 S Euclid Ave.
Tucson, AZ 85719
or email or fill out the form below.

Affirmative Action

The Southern Arizona AIDS Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability.

People who have used drugs, have performed sex work, people of color, women, members of the LGBTQ+ communities, those who have experienced housing insecurity, people who have received harm reduction services, and people living with HIV/AIDS and/or hepatitis C are strongly encouraged to apply.

Physical requirements

This job is a sedentary job, as defined by the Social Security Administration, CFR. CFR § 404.1567. Physical exertion requirements:
(a) Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary for carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.


This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by the immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.

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Accepted file types: pdf, docx, Max. file size: 256 MB.