Bilingual Case Manager

Scope of Work

The Bilingual Case Manager provides comprehensive case management services to a broad spectrum of persons living with HIV/AIDS and their families. The Bilingual Case Manager supports clients in accessing medical care and supportive services. The Bilingual Case Manager position is a full-time/40 hours per week, non-exempt position. Duties include but are not limited to:

Functional Responsibilities

  • Provide a range of client-centered services to support persons living with HIV/AIDS in obtaining or maintaining primary medical care and housing through:
    • Initial assessment of service needs including Self-Sufficiency Matrix and Acuity Scale.
    • Complete the Vulnerability Index- Service Prioritization Decision Assistance Tool (VI- SPDAT) for clients requesting housing.
    • Development of a comprehensive, individualized service plan. o Coordination of services required to implement the plan.
    • Client monitoring to assess the efficacy of the plan.
    • Periodic re-evaluation and adaptation of the plan as necessary.
    • Client-specific advocacy and/or review of utilization of services.
  • In collaboration with the client, develop a goal plan, which outlines goals that address transition needs for potential housing program clients and long-term housing stability needs of housing program clients in their residence.
  • Support clients in meeting identified needs.
  • Actively participate in weekly group supervision meetings.
  • Conduct home visits to assess and support client and/or identify unmet needs and institutional visits as applicable.
  • Attend and participate in treatment team meetings with medical providers and network with other agency and community service providers to secure appropriate, quality services for agency clients.
  • Monitor and note medication adherence and treatment compliance.
  • Maintain timely and accurate documentation of all client contact.
  • Serve as member of Care Services department, working in close coordination with the clinical and housing teams.
  • Attend agency staff meetings.
  • Comply with SAAF employment and quality assurance policies and procedures.
  • Perform other tasks as assigned.
  • Obtain a minimum of 10 hours per year of continuing education/training directly related to case management.
  • Reports to the Case Management Coordinator.

Minimum Qualifications

  • Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF).
  • Bachelor’s degree in social services or health-related field, or 2 years’ work experience in social services related field.
  • Bilingual (English/Spanish).
  • Proficiency with Microsoft Office.
  • Must have access to reliable transportation, a valid Arizona Driver License, current insurance and a driving record that will be supported by our liability insurance provider.

Preferred Qualifications

  • Knowledge of HIV/AIDS issues.
  • Two years’ case management experience working with people with substance abuse and/or mental health issues.
  • Knowledge of supportive housing programs and issues related to homelessness.
  • Previous experience in a team leader or supervisor role.
  • Experience working with Tucson human service providers.
  • Effective oral and written communication skills.
  • Proficiency with database systems. • Strong organizational skills.
  • Capable of problem solving and working independently.
  • Excellent interpersonal skills, sensitivity to cultural and personal diversity.


Non-Exempt Salary Ranges: $19.30 – $23.42/hr 


Eleven (11) paid holidays, two (2) half day paid holidays, one (1) paid floating holiday, twenty (20) days of paid vacation per year to start, in addition to 40 hours of sick leave. Health, dental, vision, and life insurance; 401(k) with matching, long-term and short-term disability insurance. Additional optional plans include Life Insurance, Pet Services Discount Plan, Equitable plans (Accident Insurance, Critical Illness Insurance and Hospital Confinement Insurance). Access to SAAF Health Clinic on-site for primary care needs.

To Apply

Submit a letter of interest and resume with dates of employment to:
Yvette Bass, Recruiting and Retention
Southern Arizona AIDS Foundation
375 S. Euclid Ave.
Tucson, AZ, 85719
or email, or fill out the form below.

Affirmative Action

The Southern Arizona AIDS Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability.

People who have used drugs, have performed sex work, people of color, women, members of the LGBTQ+ communities, those who have experienced housing insecurity, people who have received harm reduction services, and people living with HIV/AIDS and/or hepatitis C are strongly encouraged to apply.

Physical Requirements

This job is a Sedentary Work position, as defined by the Social Security Administration, CFR.
CFR § 404.1567.

Physical exertion requirements: (a) Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.


This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by the immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.

Apply to Work at SAAF

Accepted file types: pdf, docx, Max. file size: 256 MB.
Accepted file types: pdf, docx, Max. file size: 256 MB.